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Statement on Coronavirus

Discovery Latest
31 March 2020


Family helpline

In order to make sure every family member is as well informed as possible, we have launched a new helpline especially for the families of people we support. The line will be staffed from 10am to 2pm, Monday to Friday, and will give you the opportunity to ask questions of our team of family consultants. The number is 0300 303 9161.

The purpose of the line is not to answer day-to-day questions relating to your relative’s support – please direct any such questions to the manager of your relative’s service. Rather, it is to give you all the information you might want about how we are responding to the current crisis as an organisation. Involving family members in the support we provide to their loved ones has always been a key priority for us, and this is true now more than ever.

18 March

Latest Information for people we support and their families and carers about Day Services

Discovery want to keep you and your families as safe as possible during this unprecedented time. Following the latest government guidance on protecting those that are most at risk and vulnerable, we have taken the decision to close the buildings that we provide day services from.

Colleagues from each service are contacting effected people directly and telling them what we can and will be doing to help them today (18th March). As a minimum, we will be keeping in touch with everyone and sharing any resources and information that we feel that might help.

All day services will be closed from Monday 23rd March.

Respite and Short Break Service

We will be keeping an emergency respite service running to help those people most in need. This may mean that we ask some people to move or delay their stay to help us do this. Managers of the service will be speaking to people and families directly and we want to reassure people that we will help as much as we can. There will be a much higher level of cleanliness and hygiene during this time and we will not be allowing visitors. We will help you stay in touch via assistive technology, for example Skype calls and Alexa drop in’s.

16 March

Dimensions Group (including Discovery, Waymarks and Outreach3Way) is developing staged and wherever possible personalised Service Emergency Pandemic Plans, in line with Government advice and in order to best protect the people we support and our colleagues.

We advise (but do not yet require) the restriction of all external visits to our services except when they are urgent. This includes visits by families and friends.

Similarly, we are advising against any visits by people we support to day services and other gatherings of vulnerable people, such as Everybody Counts groups.

Family members and people we support, if you have concerns please speak to your locality manager for updates.

Everybody else, please speak to your usual contact.

All colleagues will be receiving information via email.

If you cannot reach your usual contacts, please complete the contact form here.

This page will be regularly updated.