Newholme found to Require Improvement

Luke Joy-Smith, Discovery’s MD said: “Following our own ongoing internal review processes, including Newholme, we have been addressing a number of known performance areas over the last few months, which echo the CQC review and were reflected in their report.

Since the completion of the Discovery restructure last November, Newholme has a new manager in place and has been building its staff team. We know exactly what we need to do to get to a Good rating and are ambitious to reach ‘outstanding’ in the near future.  We are making good progress on each of the areas identified by both us and CQC.

Luke added:

“I am pleased that the CQC have acknowledged the hard work and commitment of my colleagues. Their report noted that, “people were happy and relatives told us their family member was safe… people had care plans which were personalised and provided a range of information for staff to use to support their needs and wishes. There were good links with other health and social care professionals… people were supported by kind and caring staff who knew them incredibly well. Staff respected people’s privacy and dignity throughout the inspection…”

We know that people with first-hand experience of learning disability support provision see things that others can miss. That’s why Discovery employs people who we also support, to act as Quality Checkers. Quality Checkers inspect our services alongside our internal Quality Reviewers and help recruit and induct new colleagues. These brand new roles form part of our transformation of learning disability support in Somerset

Overall, at time of writing, 12 of Discovery’s registered locations are rated Good with 3 requiring improvement.