Our family consultant, Jess Heslop, is here to help families express concerns and to act as an intermediary to improve communication between families and providers, ensuring the rights of families are championed across Discovery.
We created the family consultant role to ensure the voice of families is heard at every level of the organisation and beyond. It is varied and responsive; it can involve quality checking services, supporting local families and bringing a family perspective to Discovery’s strategy, policy development, service improvement and campaign work.
Jess joined us from the Hft Family Carer Support Service. She has an excellent understanding of the law and can ensure that people we support and families know their rights. Jess is mum to Jude, a 10 year old boy with learning disabilities, autism, and epilepsy who is registered blind.
Using their own experiences, our family consultants are here to support families to work with our support workers and management to get the best possible outcomes for their family members. They can provide guidance on topics like Supported Living, Deputyship, Person-centred support and End of Life planning.
If there is anything that you are uncertain of, uncomfortable with, or curious about don’t hesitate to ask.