In this section you’ll find our factsheets, written specifically for friends and family of people we support. These are written in a clear and simple way, designed to help you make decisions about your loved one’s support.

Personalisation is about putting individuals firmly in the driving seat of their own support, empowering them to live the life they choose.

There are times when you know when something is wrong and will want to sort it straightaway. We will make it our priority to work with you to resolve the issue as quickly as possible.

We aim to strike the right balance between what the people we support want to eat and what will keep them healthy.

We take staff performance very seriously. Every member of staff has an annual performance review – from our support workers to the Executive Team.

We respect and support the culture, faith and values of every person we support, their families and our staff.

Our Jargon Buster explains some commonly used terms about autism and learning disability support.