Our Complaints Procedure
We have a formal complaints procedure, which includes an independent whistleblowing service for colleagues to use.
The people we support deserve to live the life that they choose – a life that is safe and free from any form of abuse.
Discovery takes a personalised approach in how we respond to any safeguarding experience. Our staff have the knowledge, skills and confidence to address safeguarding issues.
Our recruitment, training and development approaches are informed by safeguarding experience. We actively encourage people to speak out loudly about the things that matter to them. Throughout this, we listen and we learn.
Our independently chaired Safeguarding Panel reviews safeguarding incidents in order to embed learning across our organisation.
Our safeguarding policy reflects our commitment to be an exemplar organisation in all that we do, including how we respond to safeguarding issues.
Whistleblowing in the workplace can be defined as; bringing to the attention of someone in authority an act, incident or procedure that is not right; or a concern or suspicion that something is unethical.
This includes such issues as malpractice, dangerous activity, abuse, fraud or corruption.
In most cases, a member of staff should be able to raise concerns with their immediate manager. However, where the member of staff does not feel able to do this, they can call the whistleblowing hotline (operated by an external, independent company).
The number to use is 0800 915 1571. This service is available 24 hours a day and ensures the confidentiality of the person raising the concern.