Complaints and Safeguarding

Our Complaints Procedure

We have a formal complaints procedure, which includes an independent whistleblowing service for colleagues to use.

Download our complaints policy


The people we support deserve to live the life they choose – a life that is safe and free from any form of abuse.

Discovery is committed to safeguarding people who are vulnerable.

We encourage all our colleagues and members of the public to raise any concern they have about the welfare and safety of someone we support. This can be be done by contacting us directly, the police, the local authority or our chief regulator.

Our recruitment, training and development are all informed by safeguarding experience. We actively encourage people to speak up about the things that matter to them. Throughout this, we listen and we learn.

Our independently chaired Safeguarding Panel reviews safeguarding incidents in order to embed learning across our organisation.

Our safeguarding policy reflects our commitment to be an exemplar organisation in all that we do, including how we respond to safeguarding issues.

Download Dimensions Group Safeguarding policy


Whistleblowing in the workplace can be defined as; bringing to the attention of someone in authority an act, incident or procedure that is not right; or a concern or suspicion that something is unethical.

This includes such issues as malpractice, dangerous activity, abuse, fraud or corruption.

In most cases, a member of staff should be able to raise concerns with their immediate manager. However, where the member of staff does not feel able to do this, they can call the whistleblowing hotline (operated by an external, independent company).

The number to use is 0800 915 1571. This service is available 24 hours a day and ensures the confidentiality of the person raising the concern.

Download our whistleblowing policy

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