Person-centred support

Using an approach called person-centred thinking, we‘ll work with you and your relative to identify how to provide the best support.

Person-centred thinking is a set of values, skills and tools we use to get to know someone and discover what they find important and what they want out of life.

Everyone has different requirements. We can use person-centred thinking to support people who may have additional physical or mental health needs, display behaviours that challenge or have profound and multiple disabilities.

Person-centred thinking tools include:

  • One Page Profiles
  • relationship circle
  • what’s working/what’s not working.

To discover their perfect week (how they want to live) we will use tools, including:

  • community mapping
  • perfect week.

To deliver their perfect week we will use tools, including:

  • roles and responsibilities
  • communication charts
  • matching support
  • decision making agreements.

Involving families and circles of support

One of our values is “partnership” and it is vital to us to work in partnership with families and friends. We are always looking for new ways of working, focusing on the best outcomes possible for the people we support, and enabling them to have fantastic lives.

As well as frequent contact with family members at a local level, we have more formal ways of making sure that families are listened to – through our Family Consultants, Family Charter, and our Family and Friends forum, as well as local groups and regular meetings with our senior staff.