We expect our colleagues to listen to the people we support and their families.
Our Family Consultant is there to make sure you’re understood and help prevent issues or difficulties – many of our consultants are family carers and understands the pressures and issues families face.
We encourage you to get involved in your relative’s support. You decide what works best for you.
How we involve families
We use an approach to support called person-centred planning. This means the people we support and their families are involved at all levels. Find out more.
Your relative’s support plan shapes staff and team objectives. To help make sure our colleagues provide good support in the right way, we may ask for your feedback for their appraisals. This is an opportunity to compliment their work, or raise any issues you feel need focusing on.
Staff recruitment and matching
If we’re looking for a new member of staff or team to support your relative, you can get involved in colleague recruitment or matching.
As well as having the right values, we make sure our support workers connect with the people they support, and have similar interests. This is important to help with building a trusting and productive relationship.
You can help write job descriptions, interview candidates and see how they interact with you and your relative. This helps to direct who we recruit to support your relative.
Groups and feedback
As well as frequent contact with family members at a local level, we have more formal ways of making sure that families are listened to, including local groups and regular meetings with our senior staff.
To find out how to get involved locally, contact your Locality Manager or Operations Director.
Find who to contact locally through our ‘Find local support’ page or browse our list of ‘useful contacts’.
Every year we also conduct a family survey, which asks questions about the quality of support we’re providing for your relative and how we’re treating you. We use this to improve how we work through our ‘Working Together For Change’ process.