Referrals and enquiries

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All Contacts

If things go wrong

There are times when, as relatives, you know that something is wrong and will want to get it sorted straight away.

At Discovery we will make it our priority to work with you to resolve the issue, as quickly as possible.

Download our When things go wrong factsheet

Talk to a member of staff

If you have a concern about the support your relative is receiving from us, in the first instance, you can talk to your Locality Manager or Operations Director who will work with you to solve the issue locally.

Use our ‘Find local support’ or our ‘Useful contacts’ pages to contact someone near you.

If you don’t feel like you’re being listened to, contact our Family Consultant Amanda who can work with you and your relative’s staff team to help find a solution.

Alternatively, you can write directly to Luke, our Managing Director at Discovery. Email him at luke.joy-smith@discovery-uk.org.

Follow our complaints procedure

We have a formal complaints procedure which includes an independent whistleblowing service for colleagues to use.

Download our complaints policy

Download our whistleblowing policy