We are regulated by the Care Quality Commission in England and the Homes and Communities Agency, and comply with the standards they expect.
You can find the CQC rating of each of our regulated offices on the CQC web site.
We are also accredited by the Contractors Health and Safety Assessment Scheme (CHAS), which means our health and safety standards have been externally assessed.
Discovery is part of the Dimensions Group.
Beyond the regulation requirements the Dimensions Group has also developed our own quality standards and benchmarks.
These are monitored by our quality and compliance team within Dimensions, our better practice team and our performance improvement team, who work with our operational staff.
We employ experts by experience who have learning disabilities. They work in our quality and compliance team and carry out nationwide quality audits, following the Reach II standards.
We were one of the first social care organisations to appoint an independent safeguarding chair, to ensure the highest level of scrutiny of our standards.
We monitor ourselves against the Driving Up Quality benchmarks. Driving Up Quality is a code for providers and commissioners. Signing up to this code shows our commitment to driving up quality in our services for people with learning disabilities.
A key part of the Driving Up Quality approach is a self-assessment. The report is written in Easy Read and is for everyone.
We act in accordance with a comprehensive set of policies, with particular focus on those that keep the people we support safe and well:
- Download Dimensions Group Whistleblowing policy
- Download Dimensions Group Safeguarding policy
- Download Dimensions Group Concerns complaints compliments policy
- Download Discovery’s Modern Slavery and Human Trafficking Policy Statement 2018
- Download Discovery’s 2019 Gender Pay Gap Report
National Development Team for Inclusion (NDTi) report
In 2017 Discovery commissioned the National Development Team for Inclusion (NDTi) to perform a quality review of Discovery’s services, framed against what good care and support looks like nationally. NDTi is nationally respected and wholly independent of Discovery, Dimensions and Somerset County Council. Read their report here. Read what MD Luke Joy-Smith makes of their findings here.